Pre-Designed Temlates Database Installation
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Helpdesk Ticket
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with Support Representative. An email will be sent to you from containing a link if a support representative determines that a ticket is necessary to troubleshoot your issue.
Any issue that a technical support rep feels cannot be resolved within the community, or an issue that needs to be escalated to our Test department will require a support ticket.
Note: Support tickets are generated from our internal system here. Some email hosts will automatically route the support ticket email to SPAM or junk folders. If you've been notified by a support representative that a ticket has been issued to you however you cannot find it in your email inbox, please check all SPAM and junk folders.